Working in a call center is an interesting experience, especially if you happen to be working in some sort of escalation department that takes disgruntled customer calls. Finding that balance between, “the customer is always right” and “the customer is just being an idiot” can be difficult to do. Luckily, I came across a game that puts you in the manager’s office this time around and tasks you with building a call center from the ground up. Gone are the days where customers call you vulgar names…that’s what your staff is for (but at least you can fire them). Before we jump headfirst into the “chaos”, I’d like to thank Andreas Heydeck from Heydeck Games for providing me with a free review copy.
Dad's Gaming Addiction
"A family that games together, stays together."
